As it gains space and maturity in customer experience, a new report by Talkdesk Research reveals what to expect for the future of AI in the contact centre.
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Month: May 2021
Making It Safe for Your People to Work Remotely
As you scale your organisation to work from anywhere, remote employees should be just as secure as they were in the office. Still, a distributed workforce brings unique security vulnerabilities – does your solution safeguard against [phishing, malware, and other targeted attacks]?
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10 Steps to Cyber Security – National Cyber Security Centre
The vast majority of organisations in the UK rely on digital technology to function. Good cyber security protects that ability to function, and ensures organisations can exploit the opportunities that technology brings. Cyber security is therefore central to an organisation’s health and resilience, and this places it firmly within the responsibility of the Board.
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Exceptional customer experiences start with the right agent experiences
Cyber attack ‘most significant on Irish state’
A cyber attack on Irish health service computer systems is “possibly the most significant cybercrime attack on the Irish state”, a minister has said.
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Making Business Communications Easy Again
CIO’s looking for ways to help employees stay connected and collaborate while working in different locations around the globe are faced with a complex variety of devices, applications, and collaboration technologies. While employees have access to many of these technologies on their personal devices, the traditional barriers of complexity and costs have limited deployment of business-class communications solutions to larger enterprises.
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