CIO’s looking for ways to help employees stay connected and collaborate while working in different locations around the globe are faced with a complex variety of devices, applications, and collaboration technologies. While employees have access to many of these technologies on their personal devices, the traditional barriers of complexity and costs have limited deployment of business-class communications solutions to larger enterprises.
During a year long global pandemic, it’s fair to say that companies have been put under intense pressure with having to work with a reduced workforce, whilst phone lines have been drastically heightened due to the pandemic, increasing wait times and lowering customer satisfaction. That’s where CW Squared’s technology could come to your aid.
Whilst we are experiencing a global pandemic, whether you are keen on the WFH model or not, it’s quickly become essential. Even though Unified communications as a service (UCaaS) is not a new concept, within our current climate, many businesses have had to adopt the concept in order to achieve optimal WFH successes.
When the pandemic began last March, it was up to companies to shift their strategy to focus on the digital world, rather than the physical. With the more flexible companies having a clear advantage, it was time for everybody to try to adapt to the new norm.
CW Squared is now able to provide professional IVR prompt recording services including all editing, mixing and audio formatting. The service includes professional script writing, although you can write your own script and our experts will review for tone of voice and make any necessary improvements.
Continue reading “Professional IVR voice prompt recordings now available”
CW Squared act as Trusted Advisors to help CIOs, CISOs and other enterprise decision-makers keep up with the rapid rate of technological change. Our dynamic matrices allow for side-by-side, real-time comparison of key solution areas, such as UCaaS, CCaaS, Security, SD-WAN and Cloud with dynamic criteria selection and ranking.
CW Squared is excited to announce our inclusion onto the G-Cloud 12 framework, part of the UK’s official Digital Marketplace for the Public Sector. With our G-Cloud accreditation, CW Squared is qualified to support UK public sector organisations and agencies in their journey to move to the next generation of Cloud Communication and AI Services.
With the rapid growth of Microsoft Teams over the last several years, the burgeoning team chat tool has become a critical plank in many organisations’ end-user communications strategies, especially during COVID-19. With a great many organisations around the world working from home as a result of the pandemic, the need for a single, integrated cloud-based communications system that works with their phone system is greater than ever. Continue reading “Simplify Your Business Processes Utilising Integrated Enterprise Telephony”
A Trusted Advisor is an extension of your team, helping you navigate the confusion in the market caused by the accelerating pace of change in IT. They are a change agent that understands the technology trends in the industry and can help you make sense of what it all means to your business.
The coronavirus (COVID-19) presents many challenges for private, mid-market and family businesses, across all industries and geographies. Focus has had to immediately shift from activities around growth, branding, business improvement and digitalisation, to the urgent steps needed to ensure business continuity and resilience.