CW Squared is now able to provide professional IVR prompt recording services including all editing, mixing and audio formatting. The service includes professional script writing, although you can write your own script and our experts will review for tone of voice and make any necessary improvements.
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CW Squared is excited to announce our inclusion onto the G-Cloud 12 framework, part of the UK’s official Digital Marketplace for the Public Sector. With our G-Cloud accreditation, CW Squared is qualified to support UK public sector organisations and agencies in their journey to move to the next generation of Cloud Communication and AI Services.
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A Trusted Advisor is an extension of your team, helping you navigate the confusion in the market caused by the accelerating pace of change in IT. They are a change agent that understands the technology trends in the industry and can help you make sense of what it all means to your business.
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The coronavirus (COVID-19) presents many challenges for private, mid-market and family businesses, across all industries and geographies. Focus has had to immediately shift from activities around growth, branding, business improvement and digitalisation, to the urgent steps needed to ensure business continuity and resilience.
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Can Today’s Challenges Be a Catalyst for Positive Change?
The COVID-19 pandemic has had a devastating impact on our world, affecting our day-to-day lives in ways we never could have imagined even a few short months ago.
For many organisations, these changes have led to a fundamental shift in how we define business as usual, causing many companies to reassess and reprioritise their business and IT goals and budgets in dramatic and unexpected ways.
Continue reading “4 Digital Transformation Initiatives to Consider Now”
CW Squared is proud to have been awarded a place on Crown Commercial Service’s ‘Digital Outcomes and Specialists 4’ (DOS4) framework in the ‘digital outcomes’ and ‘digital specialists’ categories. This agreement helps the public sector buy, design, build and deliver digital outcomes by finding appropriate specialists to deliver agile software development. The framework is based on the approach detailed in the GDS Service Manual and complies with the GDS Service Standard.
Benefits of the framework for public sector buyers include easy access to suppliers with the right capabilities (compliant with the Digital by Default Standard), access to suppliers including small and medium size businesses, guaranteed supplier capacity to deliver digital projects at multiple UK locations and a flexible and speedy route to meet customers’ digital project needs. Contact us to discuss how to use the DOS4 framework to buy CW Squared’s innovative outcomes-based solutions.
The Single Justice Procedure was introduced in 2015 and allows defendants accused of non-imprisonable, victimless offences to be tried and sentenced on the papers by a single magistrate without a hearing. This 90% reduction in call waiting times follows the introduction of Court and Tribunals Service Centres, which bring trained expertise together under one roof and use technology to solve queries more quickly. Court staff on the ground, who would previously answer calls, now have more time to better support both the public and legal professionals during hearings.
CW Squared delivered the Contact Centre as a Service (CCaaS) capability which enabled the smooth transition to customer focused service centres which have now taken over 3 million calls. People with cases managed under the Single Justice Procedure could previously wait up to five minutes for the phone to be answered, but are now getting the right support faster, ensuring swifter and more efficient access to justice, whilst court staff have been freed up to help public and legal professionals. Contact us to discuss how you can benefit from a modern cloud-based contact centre whilst retaining your investment in your telephone system.
CW Squared has been awarded a place on Crown Commercial Services “G-Cloud 11” framework, which allows UK public sector bodies to choose and buy cloud computing services. Benefits to public sector buyers include scalable services: pay for what you use, and increase or reduce what you need easily, quick and easy route to market, reduced costs and reduced total cost of ownership compared to running your own service in house and access to the latest technology and innovation with every refresh of the G-cloud agreement.
CW Squared offers 8×8’s Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) products, as well as a high touch integration and delivery service for all leading CCaaS/UCaaS providers. We also offer an agile cloud delivery management and coaching service as well as advice on digital strategy and transformation. Contact us to discuss buying our products and services through G-Cloud 11.
People across the country will benefit from two new Courts & Tribunals Service Centres opening today in Stoke and Birmingham. The new centres bring a number of justice services together under one roof to offer an improved and more consistent experience for victims, witnesses, and anyone who uses the court system.Once fully operational, more than 600 people will be employed across the sites to process cases, issue orders from courts and tribunals, and answer queries from the public. In turn, that will free up court and tribunal staff on the ground to better support the judiciary and help the public and legal professionals during hearings. An early migration to Cloud Communications, led by CW Squared, resulted in a seamless shift of calls from existing sites to the new Courts & Tribunals Service Centres, allowing staff to be effective from day 1. Contact us to discuss how cloud communications can make your business more effective.