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Category: Employee Experience

Exceptional customer experiences start with the right agent experiences

Posted on May 18, 2021May 19, 2021 by Chris Wells
Exceptional customer experiences start with the right agent experiences

Continue reading “Exceptional customer experiences start with the right agent experiences”

Posted in Artificial Intelligence, Employee Experience

Are you optimising your employees ability to WFH?

Posted on March 4, 2021May 19, 2021 by Poppy Raichura
Are you optimising your employees ability to WFH?

When the pandemic began last March, it was up to companies to shift their strategy to focus on the digital world, rather than the physical. With the more flexible companies having a clear advantage, it was time for everybody to try to adapt to the new norm.

Continue reading “Are you optimising your employees ability to WFH?”

Posted in Cloud Communications, Employee Experience

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