Combining our industry experience and expertise, CW Squared can provide trusted insight and proven delivery capability
Using innovative technologies, and customer-centric strategy, we are a trusted provider of customer experience, engagement, and digital transformation solutions across a wide range of industries.
Over recent years, both technology and citizen expectations have changed in profound ways. The government can no longer expect to rely on a reactive engagement with its citizens or to think of engagement simply through ‘a website’. Instead, it has to shift to an offering that is proactive, low-friction, channel-agnostic and more rapidly iterating. CW Squared have transformed the public sector experience and modernised communication solutions serving over 3 million citizen conversations.
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Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) have made legacy phone and call centre systems obsolete. Their limitations could severely hamper retailers’ customer and employee experience. Check out this new report from Retail TouchPoints to learn how 5 different retailers have seen top- and bottom-line payoffs from implementing an integrated communications solution.
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Babylon Health is a virtual health service that is revolutionising the healthcare industry in the U.K. Through the Babylon mobile app, users can quickly and easily book video consultations with their doctors, get specialist referrals, and receive prescriptions for nearby pharmacies. Patients can also monitor symptoms and stats such as calorie burn, blood pressure, and vitamin levels, and share them with their doctors.
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For years, carriers and brokers relied on human-based interactions for almost every point of the customer journey. COVID-19 has accelerated the pace of digitisation, and while insurers are making progress, much work remains to be done. Insurers will need to make continued investments in delivering a better digital customer experience – particularly in claims – supported by a new workforce model powered by automation and AI.
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With the world reopening then there is a renewed energy for people to adventure out, either home or overseas. So now is the time to create unforgettable experiences for every guest, every time. A modern cloud contact centre solution to help travel and hospitality companies deliver fast scalable customer service, regardless of the hybrid working patterns.
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