Combining our industry experience and expertise, CW Squared can provide trusted insight and proven delivery capability
Using innovative technologies, and customer-centric strategy, we are a trusted provider of customer experience, engagement, and digital transformation solutions across a wide range of industries.
Over recent years, both technology and citizen expectations have changed in profound ways. The government can no longer expect to rely on a reactive engagement with its citizens or to think of engagement simply through ‘a website’. Instead, it has to shift to an offering that is proactive, low-friction, channel-agnostic and more rapidly iterating. CW Squared have transformed the public sector experience and modernised communication solutions serving over 3 million citizen conversations.
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CW Squared have partnered with Zoom to provide teachers, administrators, and students around the world with the resources they need to quickly spin up virtual classrooms, participate in online classes, and continue their studies online. Zoom has temporarily removed the 40-minute time limit on free Basic accounts for primary and secondary schools affected by the Coronavirus so make sure your school has registered. At CW Squared its our commitment to go beyond that offer. We offer holistic classroom designs to ensure affected students can be included within the learning environment, albeit from the safety of their own home.
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Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) have made legacy phone and call centre systems obsolete. Their limitations could severely hamper retailers’ customer and employee experience. Check out this new report from Retail TouchPoints to learn how 5 different retailers have seen top- and bottom-line payoffs from implementing an integrated communications solution.
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Cloud contact centres bring small and medium-sized businesses (SMBs) the same powerful customer service capabilities previously available only to large corporations. With cloud-based contact centres there’s no investment in infrastructure and maintenance. And operations are handled by the service provider, so you can go live in days, rather than months.
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