Our goal is to improve the overall experience where all of these pieces intersect, from technology to employees to customers and users.
CW Squared acts as an extension of your team, helping you navigate the confusion in the market caused by the accelerating pace of change in IT. Our independent status maximises your buying power, ensuring you make the right decision for your business and that outcomes are delivered as promised.
CW Squared combines experts in customer experience, cloud security and identity & access management solutions that are designed to the specific needs of our clients. Our team have been responsible for delivering amazing experiences for customers and employees around the globe. New hybrid working patterns are challenging the boundaries for security teams which further impact the seamless ability for your company to engage with its customers. We partner with the world’s best-in-class providers to ensure our solutions scale and adapt to the future needs of your business.
Our strong partnerships place every Gartner Magic Quadrant (MQ) Cloud Contact Centre and Unified Communications provider at your disposal. CW Squared has over 25 years’ experience in the digital communications industry. Successfully delivering solutions and enabling stunning business outcomes across both the public and private sector. That expertise is unrivalled and sets us apart from our peers. We work alongside your team to realise the true value of your investment to ensure it forms a solid bedrock for sustainable digital change.
At CW Squared we know how to strike the balance between human and digital service. We’ll work closely with you to identify the best places to insert virtual agents, artificial intelligence (AI) and robotic process automation (RPA) for maximum benefit. We provide code-free platforms that make it easy to develop and deploy automated customer and employee facing self-service applications over voice, chat and messaging channels. All of this in minutes and hours, not days and weeks, meaning you don’t have to make a huge investment in professional services.
While collaboration gains from Zoom are well-known and indisputable, they’re only scratching the surface. Increasingly, companies are realising wider benefits by embedding Zoom deeper into their digital strategies. Whether it’s 100 percent remote working, a full-scale return to the office or – more likely – a hybrid home/office model, new ways of working developed during the pandemic will make the workplace cleaner, safer and more cost-effective. At CW Squared we offer tailored Zoom workplace solutions to ensure everyone returns to the office in both a safe and cost-effective way.
Microsoft Teams is the hub for teamwork in Office 365 that allows users to easily chat, share files, data and conduct meetings online to improve productivity. Direct Routing provides high quality voice services anywhere in the world, creating an even more powerful workplace meaning productivity, collaboration and communications tool. Our voice services can be seamlessly integrated into the existing Microsoft Teams interface with full PSTN breakout, enabling you to effectively extend coverage and maximise call savings.
Enabling the next chapter of digital transformation means moving beyond cloud infrastructure into the mindset of an organisation. We offer a proven digital transformation approach, aligning fast, effective change enablers with the needs of your customers. Unlike other cloud suppliers, that offer is an end-to-end commitment. As trusted advisors, we’ll share industry-leading research to inform your cloud investment decisions, while also remaining engaged to ensure your business outcomes are delivered and investment value is maximised.
Contact us to discover how CW Squared’s services can improve your customer experience and operational efficiency.
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