Cyber attack ‘most significant on Irish state’


A cyber attack on Irish health service computer systems is “possibly the most significant cybercrime attack on the Irish state”, a minister has said.

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Making Business Communications Easy Again

CIO’s looking for ways to help employees stay connected and collaborate while working in different locations around the globe are faced with a complex variety of devices, applications, and collaboration technologies.  While employees have access to many of these technologies on their personal devices, the traditional barriers of complexity and costs have limited deployment of business-class communications solutions to larger enterprises.

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G-Cloud 12 supplier status for CW Squared

CW Squared is excited to announce our inclusion onto the G-Cloud 12 framework, part of the UK’s official Digital Marketplace for the Public Sector. With our G-Cloud accreditation, CW Squared is qualified to support UK public sector organisations and agencies in their journey to move to the next generation of Cloud Communication and AI Services.

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Simplify Your Business Processes Utilising Integrated Enterprise Telephony

With the rapid growth of Microsoft Teams over the last several years, the burgeoning team chat tool has become a critical plank in many organisations’ end-user communications strategies, especially during COVID-19. With a great many organisations around the world working from home as a result of the pandemic, the need for a single, integrated cloud-based communications system that works with their phone system is greater than ever. Continue reading “Simplify Your Business Processes Utilising Integrated Enterprise Telephony”

Enterprises Get Better Outcomes With Trusted Advisors

A Trusted Advisor is an extension of your team, helping you navigate the confusion in the market caused by the accelerating pace of change in IT. They are a change agent that understands the technology trends in the industry and can help you make sense of what it all means to your business.

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COVID-19: Digital will secure the future of your business

The coronavirus (COVID-19) presents many challenges for private, mid-market and family businesses, across all industries and geographies. Focus has had to immediately shift from activities around growth, branding, business improvement and digitalisation, to the urgent steps needed to ensure business continuity and resilience.  

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5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do

They don’t just talk the talk – they walk the walk.

The excitement around intelligent virtual agents (IVAs) is palpable for those looking to improve customer experience. From the moment we discovered their ability to transform frustrating, IVR-based, self-service experiences into something as engaging as speaking to Siri or Alexa, we were transfixed. They had us at, “Hello, how can I help you?

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The 8 Most-Asked Questions About Cloud Communications

81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognise the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform.

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Fear of Change in the Age of the Customer


Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.

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